Returns, Exchanges, and Refund Policy
1. Order Cancellation
Customers may contact us within 2 hours of placing an order to request its cancellation.
If the order has not yet been shipped, GAQE will cancel the order and refund the amount paid.
To cancel an order, please contact us by email at info@gmail.com or by phone at +995 574 255 285, and provide your order number.
This 2-hour cancellation option does not limit any consumer rights provided by law.
2. Product Returns
In accordance with Georgian legislation, customers have the right to withdraw from a distance purchase contract within 14 calendar days of receiving the product, without providing a reason, except in cases specifically excluded by law.
To request a return, customers must notify us of their decision and provide their order number.
The product must be returned within the period prescribed by law. Customers are responsible for any reduction in the product’s value resulting from handling or use beyond what is necessary to establish its nature, characteristics, and functionality.
3. Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrectly supplied product, they may contact us and request an appropriate remedy under applicable law, including replacement or a refund where legally applicable.
We recommend providing the order number and photographs showing the issue so that we can review the request promptly.
4. Product Exchanges
Customers wishing to exchange a product for a different size or color may contact GAQE.
Exchanges are subject to product availability and mutual agreement between the parties. This condition does not limit any consumer rights provided by law.
5. Refunds
In the event of order cancellation or the exercise of a statutory right of withdrawal, refunds will be processed in accordance with the procedures and deadlines established by law, no later than 14 calendar days after receiving the relevant request.
Refunds will generally be issued using the same payment method used for the original transaction, unless the customer agrees to another lawful method without incurring additional costs.
In the case of product returns, GAQE may withhold the refund until the returned product has been received or proof of its return shipment has been provided, in accordance with applicable law.
Reimbursement of standard delivery charges and the costs of returning products will be determined in accordance with applicable Georgian legislation.
6. Exceptions to the Right of Return
Certain products may be excluded from the right of return in circumstances specified by Georgian law, including custom-made products or certain hygiene-related items, where the relevant legal conditions are met.
7. Contact Information
For questions or requests concerning returns, exchanges, order cancellations, or refunds, please contact us:
Email: info@gmail.com
Phone: +995 574 255 285
GAQE will review customer requests and respond in accordance with applicable Georgian legislation.